- Residential – (5) Years
- Commercial – (3) Years
Parts, accessories, or any attachments to the application, which are NOT manufactured by AutoGate, are covered to the extent of the ACTUAL manufacturer’s warranty only. ACTUAL Manufacturers Warranties may include the following components:
Springs – 12 mo. and/or less than 10,000 operational cycles.
Control Boards – 1 Year from date of shipment.
Gear Motors –1 Year from date of shipment.
Other – Consult manufacturers warranty.
- Defects resulting from accidents Acts of God
- Unauthorized repairs
- Ordinary wear and tear
- Lack of proper maintenance
- Forced control adjustments
- Failure to follow the Owner’s Manual
- Power outages and/or surges
- Misuse or Abuse
Call our technical support staff toll free at 1-800-944-4283. A trained AutoGate representative can assist you with diagnosing the problem and may help arrange for any warranty or non-warranty part replacement. Also, please see your Troubleshooting Tips located within your Operator’s Manual.
You can obtain contact information for any “AutoGate Authorized” service dealer by calling 1-800-944-4283.
If any service dealer provides warranty service, AutoGate will not reimburse you for any items not manufactured by AutoGate. Any service performed on AutoGate’s behalf must have prior written approval from AutoGate.
The limited warranty only applies to the original owner of the products purchased. It is a non-transferable warranty. Original equipment manufacturers, distributors, dealers, installers or any other parties are NOT authorized to assume or create obligation on behalf of AutoGate other than by referring the customer to this warranty.
You must notify AutoGate within 30 days of discovering the apparent defect. Make sure you provide the AG# (AutoGate System number) assigned to your warranted equipment. The assigned AG# can be found in the equipment or Instruction and Operation Manual.
The parts and service department will issue a Returned Goods Authorization Number at the time of claim. All returns must have an RGA# (Return Goods Authorization number) issued. Any product returned without this may be subject to a warranty claim delay or refusal. Parts are to be returned within 10 days from the date the RGA#/Warranty claim is issued. Failure to do so will result in the loss of credit.
Please contact our Parts and Service Department for all returns / warranty claims:
Any part NOT manufactured by AutoGate that is subject to the actual manufacturer’s warranty will be processed as an Advanced Replacement parts order. Our Advanced Replacement policy includes: Control boards, access controls, receivers, transmitters and loop detectors. If any Advanced Replacement parts are ordered, you will be invoiced for the part.
Upon manufacturer’s evaluation, a credit may be issued if the part is covered under the manufacturer’s warranty policy. You will then receive a credit against the Advanced Replacement invoice. Credits normally take 4-6 weeks to process.
AutoGate covers regular ground shipping ONLY. No other shipping charges are covered. If you request expedited shipping (Next Day Air, Second Day, etc.), your credit will reflect the fees associated with those services.
*If you have additional questions, please Call 1-800-944-4283 and ask for the Parts & Service Dept.*